Return Policy

Products may be returned for a full refund. The item must be unused in its original packaging, and the item must be returned 30 days from the order date. There is no return on sale items, and the customer is responsible for all shipping fees and shipping arrangements. NOTE: ITEMS THAT ARE RETURNED WITHOUT AN AUTHORIZATION WILL NOT BE RETURNED

To Process A Return

All returns must have prior authorization. Please email us at info@unitedkitchenwares.ca prior to making the return and wait for us to send you the authorization # and shipping instructions. To receive an authorization, the email must include:

  • Your name
  • Order #
  • Item(s) to be returned
  • The reason for the return

Email inquiries will be replied from Monday to Friday during business hours.

Returning Damaged Products

If you received products that are damaged upon arrival, contact us within 10 days of receiving product. To return damaged goods, please email us at info@unitedkitchenwares.ca and include:

  • Your name
  • Order #
  • Image of damage.

We will send you instructions of how to proceed. Emails are processed during business hours, Monday through Friday 8am to 5pm Eastern.

Missing Or Incorrect Items

If you received items that are incorrect or are missing any items from your order, please email us at info@unitedkitchenwares.ca. To process an incorrect order, include in your email:

  • Your name
  • Order #
  • The items that are missing or that are incorrect.

We will send you instructions of how to proceed. Emails are processed during business hours, Monday through Friday 8am to 5pm Eastern.

Products not Received in 30 Days

In the unlikely event where a product has not been received within 30 days from the date of purchase, you may return the product without charge. Please email us at info@unitedkitchenwares.caWe will send you instructions of how to proceed. Emails are processed during business hours, Monday through Friday 8am to 5pm Eastern.

*NOTE: ITEMS THAT ARE RETURNED WITHOUT AN AUTHORIZATION WILL NOT BE REFUNDED